Welcome to PAWS Pro Grooming at PAWS Dog Daycare. Our goal is to provide a safe, comfortable, and positive grooming experience for all dogs, especially those who are reactive, nervous, anxious, shy, or fearful.

Please read the following carefully before using our services.

1. Appointment and Scheduling

• Submit a Request: To initiate grooming services, you must submit a PAWS Pro Grooming Request form with accurate and complete information about your dog.
• Consultation: After we receive your registration, we will reach out to you to schedule a meet & greet.
• Scheduling: Our newly rescued grooming program is ONLY available on Mondays. We are unable to make accommodations for other days of the week.

2. Grooming/Training Services

• Personalized Plans: Each session will beginning with a walk and is tailored to your dog's individual needs based on the information provided.
• Professional Care: Our groomers are trained to handle reactive, anxious, shy, and fearful dogs with gentle and compassionate care.

3. Health and Safety

• Vaccinations: All dogs must be up-to-date on their vaccinations. Proof of vaccination may be required.
• Health Conditions: Inform us of any health issues, allergies, or medical conditions your dog may have. We may require a veterinary clearance for dogs with certain health conditions.
• Behavioral Concerns: Disclose any known behavioral issues or triggers. This helps us provide the best care for your dog.

4. Cancellation and Rescheduling

• Notice: Please provide at least 24 hours' notice if you need to cancel or reschedule your appointment.
• Fees: A $25 cancellation fee may apply for appointments canceled with less than 24 hours' notice.

5. Liability

• Injury or Illness: While we take every precaution to ensure the safety and well-being of your dog, PAWS Dog Daycare is not liable for any injuries or illnesses that occur during or after grooming.
• Aggressive Behavior: If your dog exhibits aggressive behaviors that poses a risk to our staff or other dogs, we reserve the right to refuse service.

6. Fees and Payment

• Fees: Our Newly Rescued Dog Grooming program starts at $450 plus GST. The fee amount may change depending on behavioral severity, breed/size and the desired grooming results.
• Payment: Payment is due in full for your first session. There are no extra charges if we need to go to the full 8 sessions.
• Additional Charges: Additional charges may apply for extra services or time required to handle behavioral issues.

7. Disclaimer

• Compatibility with Other Groomers: We make no guarantees that your dog will be able to tolerate or be handled by other groomers outside of PAWS Dog Daycare.
• Behavioral Changes: We do not guarantee your dog will exhibit the same behavior or reactions in other grooming salons or environments.
• Long-Term Behavioral Improvements: We do not guarantee any improvements in your dog’s behavior observed during our grooming sessions will be maintained in different settings or under the care of other grooming professionals.

8. Privacy

• Personal Information: We respect your privacy and will only use the information provided to deliver our grooming services. Your information will not be shared with third parties whatsoever.